Late Arrival Policy:

Out of courtesy to our other patients, if you are late for an appointment you may be asked to reschedule your appointment. Thank you for your understanding. Please arrive 10 minutes prior to your appointment. 

Unaccompanied Minors: Under Illinois law, a minor is a person who has not attained the age of 18 years. In general, a minor cannot consent to medical treatment, and a parent, guardian, must consent to the treatment of a minor. Therefore minors cannot come unaccompanied for Physicals, Pre-op  and or immunization administration appointments. Legal guardian MUST be present. 

However, there are several exceptions that permit a minor to consent for him or herself, and these exceptions depend upon either the minor’s legal status or the medical condition or treatment received by the minor. 

No Show/ Cancellation Policy:

A “No Show” is a patient who fails to appear for a scheduled appointment without providing a 24 hour cancellation notice.  Further, a rescheduled appointment that is less than the 24 hour cancellation notice is still considered a cancellation and is treated as such. There is a $25 charge for all No Show visits.

To assist the patient in keeping appointments, Patient Service Representatives (PSRs-robo call) initiate a reminder telephone call 48 hours before the patient’s scheduled appointment. During the reminder call the patient is offered the opportunity to either confirm or reschedule the appointment. All reminder calls are documented. Following the reminder call (or appointment confirmation), the patient is responsible for cancelling or rescheduling the appointment no less than 24 hours before the scheduled appointment.

If the PSRs are unable to directly contact the patient, the PSRs leave a voice message indicating the date, location and time of the patient’s appointment. It is the responsibility of the patient receiving the voicemail to confirm, cancel or reschedule 24 hours before the scheduled appointment. All reminder calls are documented. If the patient’s phone is “out of service” or not receiving calls, the patient is still responsible for keeping the scheduled appointment.  

All patients will have no more than three (3) no show appointments and/or cancelled appointments less than 24 hours.  

All patients who have three (3) no show appointments and/or cancellations less than 24 hours will no longer be permitted to schedule appointments and may be discharged from the practice.