Late Arrival Policy:

Out of courtesy to our other patients, if you are late for an appointment you may be asked to reschedule your appointment. Thank you for your understanding. Please arrive 10 minutes prior to your appointment. 

Unaccompanied Minors: Under Illinois law, a minor is a person who has not attained the age of 18 years. In general, a minor cannot consent to medical treatment, and a parent, guardian, must consent to the treatment of a minor. Therefore minors cannot come unaccompanied for Physicals, Pre-op  and or immunization administration appointments. Legal guardian MUST be present. However, there are several exceptions that permit a minor to consent for him or herself, and these exceptions depend upon either the minor’s legal status or the medical condition or treatment received by the minor. 

No Show/ Cancellation Policy:

If you need to cancel or reschedule an appointment, please let us know at least 24 hours prior to avoid a fee. Please be advised No-shows will result in $100 fee.

To assist the patient in keeping appointments, Patient Service Representatives (PSRs-robo call) initiate a reminder telephone call 48 hours before the patient’s scheduled appointment. During the reminder call the patient is offered the opportunity to either confirm or reschedule the appointment. All reminder calls are documented. Following the reminder call (or appointment confirmation), the patient is responsible for cancelling or rescheduling the appointment no less than 24 hours before the scheduled appointment.

If the PSRs are unable to directly contact the patient, the PSRs leave a voice message indicating the date, location and time of the patient’s appointment. It is the responsibility of the patient receiving the voicemail to confirm, cancel or reschedule 24 hours before the scheduled appointment. All reminder calls are documented. If the patient’s phone is “out of service” or not receiving calls, the patient is still responsible for keeping the scheduled appointment.  

Mundelein Pediatrics requires 24-hour notice for an appointment cancellation. Any missed appointment will result in a $100 fee charge to your account. Existing patients with (3) No Shows/missed appointmnets may be discharge from the practice. 

 Thank you for your understanding and cooperation in helping us maintain an efficient schedule and provide care to all out patients.